As professional registered nurses, our commitment to patient and family-centered care is depicted as the bridge in the model with the primary focus on providing an exceptional environment for healing. Nurses at Eastern Maine Medical Center commit to bridge the gaps across all levels of care and relationships within the organization.

Professional Practice Graphic

The bridge is supported by the six Pillars of Excellence that set the standard of accountability for each individual within the organization. In order to ensure we meet our obligations for high performance in the areas of quality, service, people, finance, growth, and community, we organize our goals and efforts under these pillars of excellence, which inform how we care for patients, families, and each other. When we meet our high performance goals under all the pillars, we are achieving a culture of excellence. 

The mountains demonstrate the qualities our nurses aspire to achieve in their daily practice. We recognize the importance of professionalism in all of our interactions with patients, their families, the community, and each other. Authentic presence is the starting point for caring practice by nurses at our organization; it is foundational for a caring moment and human-to-human connection. We commit to meaningful interactions with patients, families, and each other.

This Shared Governance model serves to clarify the essence of nursing, guiding our decision making to implement evidence-based practice that promotes positive patient outcomes. Shared governance empowers registered nurses to use their clinical knowledge and expertise to impact decisions regarding their professional practice. In order to support and promote shared governance, nursing leadership demonstrates a commitment to empowering the direct care nurse and sharing authority with regard to nursing professional practice. Direct care nurses are partners and team members, understanding that their personal goals are in alignment with accomplishing the mission, vision, and values of nursing and the organization. Shared governance allows us to collectively work toward a common goal of providing quality patient/family-centered care. 

As nurses, we are always in motion. The river symbolizes moving forward, innovating the practice of nursing, advancing leadership, and using evidenced-based practices to promote positive patient outcomes. The Caring Behaviors, represented by the golden EMHS symbol, are guidelines of performance for employees toward their coworkers, patients, and visitors. The behaviors that employees pledge to emulate are: Choose Your Attitude, Safety is Everyone’s Job, Protect Privacy, Deliver Excellent Service, Commitment to Coworkers, Professional Appearance, and Act Like an Owner. These standards set Eastern Maine Medical Center nurses apart from nurses in other healthcare organizations. 

Our nurses are committed to a holistic approach in the care of patients, their families, each other, and the community based on trust, dignity, and compassion. Watson’s Theory of Human Caring provides the theoretical basis for creating a caring and healing relationship with patients and their families.

This approach is further defined:

Holistic Approach 

  • The nurse will create a healing environment at all levels, whereby wholeness, beauty, comfort, dignity, and peace are potentiated.
  • The nurse will assist with basic needs, with an intentional caring consciousness, administering ‘human care essentials,’ which potentiate alignment of mind-body-spirit, and wholeness in all aspects of care. 


  • The nurse honors human dignity and demonstrates respect for self and others.
  • The nurse incorporates others’ values, beliefs, and what is meaningful and important to the individual into the plan of care.


  • The nurse will bring full honest, genuine self to relationships with patients, their families, and each other.
  • The nurse will strive to promote direct, constructive, respectful communication in the development of helpful and trusting relationships with patients, families, and each other. 


  • The nurse recognizes that the essence of caring and care delivery is human connection, created through a healing environment with the patient and the family at the center. It includes relationships with fellow employees, the community, and self. This therapeutic relationship is dynamic and fluid as the nurse responds to changes with patients, families, and the environment.
  • The nurse uses assessment, planning, implementation, and evaluation of care based on evidence, sound clinical judgment and critical thinking skills.
  • The nurse strives to always provide safe, quality, expert, and compassionate care.