Eastern Maine Medical Center honors employees who go above and beyond with a number of awards, including Ripples and Splashes. Employees are nominated by their peers for these awards, who fill out a form detailing the nominee’s story of how they helped a patient, visitor, or their co-workers. Some employees receive a Ripple, which is presented at a staff meeting by the employee’s manager. Employees who greatly exceed expectations receive a Splash, EMMC’s highest honor, which is presented at a special ceremony by a member of the senior leadership team.
 

Bringing the Care to A Patient

 


When it comes to healthcare, family dynamics can often be complicated, not only for the patient and his or her loved ones, but also for the providers who can be placed in the middle of challenging situations. 

Brandi Quirk, RN, EMMC Family Medicine in Hampden, recently came across an elderly patient who was suffering from significant back pain at home. The patient’s family desperately wanted her to seek medical help from the providers in Hampden, so the patient’s daughter made an appointment. When they got to the practice, however, the patient refused to get out of the car.

Seeing the trouble the daughter was having, Brandi went to speak to the patient to see how she could help. Brandi offered to bring the care to the patient, and as the elderly woman remained in the car, Brandi began the visit, taking the woman’s blood pressure, reviewing her medical history, and coordinating her care. It was greatly appreciated by the family, who was struggling to care for their mother.

Brandi saw an opportunity to help a patient during a time of both need and frustration. She thought outside the box to help diffuse some of the tension between the mother and daughter, and also get this patient the care she needed.

For her efforts in helping this patient and her family, Brandi has earned a Splash, EMMC’s highest honor.


Right Place, RIght Time

 
 

Healthcare workers have a different way of seeing the world, always ready to jump in and help as soon as they know they are needed. We are the ones who stop when we see an accident, or the first to act when one occurs in our presence.

Earlier this summer, Haley Bickford
, nursing technician (now a registered nurse), Grant 5, was out riding motorcycles with friends, when suddenly the unthinkable happened – one of the bikes was struck head-on by an oncoming car. Haley, with the skills and instincts she has learned in her career as a nursing tech, jumped into action and immediately began to assist both of the victims from the collision. She ensured airway clearance, spinal immobilization, bleeding control, and just as importantly, emotional support until EMS crews arrived on scene.

A situation like this is traumatizing for all of those involved, including witnesses to the incident. The injuries sustained in the accident were severe. However, Haley, who is close friends with those involved, kept her composure and went above and beyond to help them in this trying time. For her efforts, Haley has earned a Splash, EMMC’s highest honor.

Making a Difference at 10,000 Feet

 
 

You never know when it’s going to be your time to make a difference. That’s the lesson several EMMC nurses learned while returning home from a trip to the Dominican. When a woman was in need of medical attention, the nurses jumped into action to help stabilize the passenger until the plane landed in Philadelphia.

On their way back from Punta Cana in the Dominican, a group of EMMC nurses found an opportunity to help a fellow passenger on their flight. Trouble started about three hours into the flight when a woman collapsed and was struggling to breathe. Jerusha Rogers, RN; LoriAnne Vickers, RN; Heidi Harnish, RN; and Sheila Toomey, RN; rushed over to assist the woman, putting an AED on her, starting an IV, and giving her oxygen, medications, and IV fluids.

The passenger was taken off the plane at an emergency stop in Philadelphia. Without the quick reaction of these nurses, the passenger may not have survived. Laura Jamo, RN; Jacki Mackenzie, RN; Summer Fitch, RN, and Angela Young, RN, were also on the plane but were unable to assist due to the limited amount of space in the back of the aircraft. An ER doctor from another hospital was also present.

These nurses’ willingness to help this passenger in her greatest time of need demonstrates a true commitment to caring. For these reasons, Jerusha, LoriAnne, Heidi, and Sheila have earned a Splash, EMMC’s highest honor.

Compassion is a simple song

 


For a patient who has a terminal illness and is facing the end of life, an additional diagnosis and the complex care that goes along with it can seem overwhelming. It is in these times that the compassion of caregivers can make the patient’s last days just a little bit brighter. Such was the case with four Cath Lab employees who went above and beyond to bring comfort to a patient who was especially discouraged.

While in the Cath Lab, the patient, who was already dealing with difficult news about his health prior to learning about a potential heart issue, was asked by Wendy Libbey, RN, if there was anything that she could do to make him feel more comfortable. The patient chuckled and asked ,“Will you sing Soft Kitty to me?” Without missing a beat, Wendy, along with Sanie Antworth, RTR; Jon Harvey, RTR; and Kelly Sheehan, RN, lined up next to the patient and sang the song that was made popular on the television show The Big Bang Theory.

The patient later remarked that he couldn’t believe the Cath Lab staff did something so nice. This simple gesture put a smile on the man’s face that was still evident two days after he was in the Cath Lab, even as he was dealing with a terminal illness. For this simple act of compassion that made all of the difference to a patient in his greatest time of need, Wendy, Sanie, Jon, and Kelly have earned a Splash, EMMC’s highest honor.